butter + grace offers a variety of services from a single strategy meeting to a full-scale restaurant opening. Pricing is determined by the length and scope of the project and a mutually agreed upon contract is determined before we begin. My areas of expertise are as follows:

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Culture / Human Resources

• Hiring the employee that best suits the job and the culture

• Creating atmospheres of kindness, respect and accountability

• Staff retention and building strong teams

• Tapping into employee’s talents and creativity to inspire growth and loyalty

• Employee mentoring, coaching

• Conflict resolution

 

Hospitality

• Radical hospitality ensuring a heightened guest experience.

• Engaging with guests through relationship building

• Increasing covers by building guest loyalty

• Coaching kindness, professionalism and attention to detail

 

Technical Service Training

• Table side etiquette, presets, clearing, serving etc.

• Suggestive selling

• Ensuring employees have the proper tools and work spaces to perform their jobs efficiently

• Conducting classes to further employee education

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Concept Development

• Name, brand and menu creation

• Company culture and mission statement

• Dining room/ side station layouts / design elements

• Small-wares, furniture and equipment ideas

• Music, vibe and lighting

 

Community Outreach

• Identifying areas for volunteer involvement outside the restaurant to build a loving bridge with the community and make a positive impact. Making these opportunities available to the employees to promote a feeling of connection to the overall greater good.